State Farm® Insurance Agent Jennifer Herren

"If you think your choice of an agent doesn’t matter, let me change your mind. Amber has the ideal skill set of providing professional services and treating clients like a human and not a bother or just a job to get through. I can’t recommend working with Amber enough!"

"Called and talked to Amber today, in Jennifer Herren’s office today to change my renters insurance policy. Needed to add my aunt to the coverage and change the address. She was pleasant on the phone, and she met all my needs very quickly. Thank you so much Amber."

"Talked to Marie about some issues and concerns with my billing and she was super kind and patient with me. Also answered all my questions and made sure my policy continues to meet my needs!"

"I've been a loyal state farm customer for the last 24 years, ever since I got my driver's license. This office is the reason I'm shopping insurance. The skyrocketing rates are one thing, but the total lack of customer service is the final straw. Every time I call, no one answers. I just got my monthly bill, it was $230 higher than last month. I call for an explanation at 4:15PM, when Google says the office closes at 4:30, phones are shut down for the weekend.

Even during the middle of the day, no one will answer the phone. I leave a message and get a text back usually 30-90 minutes later. Last time I added a vehicle it took a day and a half of texting to get it done. They will send a message, you instantly respond and the message back an hour later. Not sure what the point of having a local agent is if they aren't available to take a phone call.

This goes for the Burleson office as well, as I have tried calling both with no success on numerous occasions."

"Muy buenos precios. Gracias Laura por tu gestión de hoy ."

"Makariyiel was very Thorough and knowledgeable in helping me navigate our homeowners’ insurance policy. She worked diligently to find us the best coverage for the best price and was very diligent about following up as we got closer to our closing date to make sure everything was on track. I highly recommend working with her!"

"I had such a positive experience with this office. I called with a concern, and it was handled quickly and satisfactorily!"

"Excellent service!"

"This group is incredibly knowledgable and attentive when it comes to details, including going above and beyond insurance only. Ask for Amber Kelley!! She even gave detailed personal experiences for relevance which made things a LOT more easy to understand and less stressful! Thanks a MILLION Amber Kelley and the Herren State Farm Office!!"

"This group is always helpful and timely with information. Their rates are good and their customer service is excellent."

"Been struggling with our old agent (not mentioning names) but since Jennifer and her team took over it’s been such a breeze! We got ahold of amber quite easily and she handled all our affairs accurately and punctually!!! Thank you amber we all look forward to continuing business with you in the future!"

"Love State Farm and the staff is great!"

"Jennifer Herren is totally recommended agent for anyone getting a new policy!"

"Excellent customer service"

"Very professional and helpful. Great working with her."

"I have had StateFarm for over 30 years. I was hurt when my original agent Jim retired and Jennifer Herren became my new agent. For me it was a rocky start leaving an office where I was known to the unknown. After a few years I got comfortable and when my 16 year old daughter started driving the relationship deepened. With the many accidents and repairs I was told by outsiders to look for other insurance cause mine would go up and eventually they would drop me. It went up I dealt with it but I never had to worry about anything. When I call the office I’m always greeted like family. Kelsie Estrada has helped me in many things from adding vehicles, to taking on my homeowners insurance and saving me hundreds. 30+ years and counting and praying I never have to give up StateFarm. Like a good neighbor and family StateFarm is there."

"Sylissa and April are awesome!! Very helpful and fast!! Glad I switched over to State Farm."

"I had a great experience with Amber helping me to add someone to my policy it was quick an easy. I’ve been with them for a few years now and have never had a bad experience."

"Swapping over to Jennifer Herren has been amazing. Her crew is super professional and very fast to get what you need done!!!"

"Always a quick response and friendly service."

"Great customer service from Kelsie, Jennifer and her team are always so friendly and helpful with all my questions."

"Amber was so helpful answering my many questions about my insurance! She is so knowledgeable and so friendly!"

"Always wonderfully kind and helpful people, very happy to have them in Burleson!"

"The agent helping me went above and beyond, making sure I got the best rate for my specific needs. I cannot say enough about the personalized service, care and concern I was given. I anticipate remaining part of the State Farm family as I grow and prosper here in the Lone Star State. Thank you Jennifer and Amber! You covered me when I truly needed it!"

"Just an absolute treat to deal with and very understanding when asked to explain things on policy and coverages."